Contact
Contact Sportive Club
Our customer support team is available to assist with products, sizing, orders, payments, shipping, tracking, product issues, and our store policies.
Customer Support Email
support@sptvclub.com
Response Time
We aim to respond to customer inquiries within 1 to 2 business days.
Response times may be longer during holidays, promotional events, product launches, or periods of unusually high demand.
Customer Support Hours
Monday through Friday
9:00 AM to 5:00 PM Mountain Time
Messages received outside business hours will be reviewed during the next available business period.
Information to Include
To help us assist you efficiently, please include:
Your full name
Your order number
The email address used during checkout
A detailed explanation of your request
Photographs or videos when the request concerns a product issue
Complete information helps our team review and resolve requests more quickly.
Order Support
Please contact us for assistance with:
Order confirmation
Order status
Shipping updates
Tracking information
Address correction requests
Product questions
Sizing questions
Damaged products
Incorrect products
Replacement requests
Eligible refund requests
Payment questions
Mailing Address
Sportive Club
Operated by Northwood Global Distribution LLC
68 W Marcy St
Santa Fe, NM 87501
United States
Important Return Notice
This is a mailing address for written correspondence.
It is not an authorized product return location.
Do not send products to this address without receiving prior written authorization and return instructions from our customer support team.
Unauthorized returns may not be accepted or processed.
Business and Legal Inquiries
Business, partnership, compliance, and legal inquiries may be sent to:
support@sptvclub.com
Before Opening a Payment Dispute
We encourage customers to contact our support team before opening a payment dispute with a bank or card issuer.
Many order concerns can be reviewed and resolved more efficiently through direct communication with our team.