Return & Refund Policy

Last Updated: July 31, 2026

At Sportive Club, customer satisfaction is important to us. We are committed to providing high quality products and a fair resolution process whenever an issue arises. Please read this Return & Refund Policy carefully before placing your order.

By purchasing from Sportive Club, you acknowledge and agree to the terms outlined below.

1. Eligibility

To be eligible for a return, replacement, or refund, your request must meet all of the following conditions:

• Your request is submitted within the applicable eligibility period.
• The product was purchased directly from Sportive Club.
• The item has not been intentionally damaged, altered, modified, or misused.
• You provide any information reasonably requested by our support team to evaluate your claim.

Requests submitted outside the applicable eligibility period may not qualify for a return, replacement, or refund.

2. Defective or Damaged Products

If your item arrives damaged or contains a manufacturing defect, please contact us as soon as possible.

Our support team may request:

• Clear photographs of the product.
• Photographs of the packaging.
• A video showing the reported issue when applicable.
• Your order number.

These materials allow us to accurately evaluate the issue and determine the appropriate resolution.

If a manufacturing defect is confirmed, Sportive Club may, at its sole discretion:

• Replace the product.
• Issue store credit.
• Issue a refund when appropriate.

3. Incorrect Item Received

If you receive an item that differs from your confirmed order, please contact us immediately.

Once verified, we will determine the appropriate solution, which may include:

• Shipping the correct product.
• Issuing store credit.
• Issuing a refund when appropriate.

4. Size Related Requests

Customers are responsible for selecting the appropriate size before completing their purchase.

Size charts are provided for reference. If assistance is needed before ordering, customers are encouraged to contact our support team.

Sizing preferences alone do not automatically qualify for a refund.

When applicable, Sportive Club may offer an exchange or another resolution at its discretion.

5. Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has entered processing, packaging, fulfillment, or shipping, cancellation requests cannot be guaranteed.

6. Shipping Delays

Estimated delivery times are provided as estimates only.

Delivery dates are not guaranteed and may be affected by:

• Customs inspections.
• Carrier delays.
• Severe weather.
• Transportation disruptions.
• Holidays.
• Other circumstances beyond our reasonable control.

Shipping delays alone do not automatically qualify for a refund.

7. Lost Packages

A package will only be considered lost after the carrier's investigation has been completed.

If the carrier confirms that the shipment has been lost, Sportive Club will determine an appropriate resolution, which may include:

• A replacement shipment.
• Store credit.
• A refund.

8. Delivered Orders

Orders marked as delivered by the carrier may require additional verification before any claim can be approved.

Customers may be asked to:

• Verify the shipping address.
• Check with household members.
• Check with neighbors.
• Contact the local carrier.

Sportive Club reserves the right to rely on carrier delivery confirmation during claim evaluations.

9. Refused Deliveries

If a shipment is refused by the customer or cannot be delivered because of an incorrect or incomplete shipping address provided during checkout, additional shipping charges may apply before a replacement shipment can be arranged.

10. Non Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

• Products showing signs of excessive wear.
• Products intentionally damaged.
• Products modified after delivery.
• Products damaged through misuse.
• Gift cards.
• Final sale items when identified at purchase.

11. Fraud Prevention

Sportive Club reserves the right to investigate any request that appears fraudulent, abusive, or inconsistent with the information provided.

We may request additional documentation, including:

• Government issued identification when legally appropriate.
• Additional photographs.
• Videos.
• Carrier documentation.
• Payment verification.

Fraudulent claims may be denied.

12. Chargebacks

We encourage customers to contact our support team before initiating a payment dispute with their bank or credit card issuer.

Most issues can be resolved more efficiently through our customer support process.

If a chargeback is initiated, Sportive Club reserves the right to provide all relevant documentation to the payment processor or financial institution handling the dispute.

13. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on the customer's financial institution and payment provider.

Sportive Club is not responsible for delays caused by third party financial institutions.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Sportive Club shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase or use of any product.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

15. Policy Abuse

Sportive Club reserves the right to refuse future purchases, deny claims, or limit services if we reasonably determine that our policies are being intentionally abused.

16. Changes to This Policy

We may update this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes.

The version published on our website at the time of your purchase will apply unless otherwise required by law.

17. Contact Us

If you have any questions regarding this policy, please contact us.

Sportive Club

Website: sptvclub.com

Email: support@sptvclub.com

Mailing Address:

68 W Marcy St

Santa Fe, NM 87501

United States