Contact information
Contact Information
Last Updated: July 31, 2026
At Sportive Club, we are committed to providing timely and professional customer support. If you have any questions regarding your order, our products, or any of our policies, our support team is here to assist you.
Customer Support
We aim to respond to all inquiries within 1 to 2 business days. Response times may be longer during holidays, promotional events, or periods of unusually high inquiry volume.
Mailing Address
Sportive Club
68 W Marcy St
Santa Fe, NM 87501
United States
Please note that this is our mailing address for written correspondence only. It is not a return address for products.
Customers should never return merchandise without first receiving authorization and instructions from our support team.
Business Hours
Customer Support Hours
Monday through Friday
9:00 AM to 5:00 PM Mountain Time (MT)
Support requests received outside of business hours, on weekends, or on public holidays will be answered as soon as possible during the next business day.
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Your full name.
- Your order number.
- The email address used to place the order.
- A detailed description of your inquiry.
- Photos or videos if your request concerns a product issue.
Providing complete information allows us to resolve most requests more quickly.
Order Support
For questions regarding:
- Order status.
- Shipping updates.
- Tracking information.
- Product questions.
- Returns.
- Replacements.
- Refund requests.
- Warranty claims.
Please contact:
Business Inquiries
For business related inquiries, partnership opportunities, or legal correspondence, please contact:
Customer Satisfaction
Our goal is to provide every customer with a positive shopping experience. We encourage customers to contact our support team before initiating a payment dispute or chargeback, as many issues can be resolved quickly through direct communication.
We appreciate your trust in Sportive Club and thank you for choosing to shop with us.